What we collect
When you submit a private enquiry we collect the details you choose to provide: the service and destination you are interested in, optional dates, guest numbers, preferences and budget, and your name, email address, optional phone number and preferred contact method. We also record which page the enquiry was sent from.
We do not ask for passports, payment cards or other sensitive documents, and the form does not accept file uploads. Please avoid including sensitive personal or travel information in your message.
How we use it
Your details are used only to review and respond to your enquiry. Enquiries are stored in a private database that only authorised Nuuxperience administrators can access. If email notifications are enabled, our team receives a short alert containing your enquiry reference, and you may receive an acknowledgement of receipt. Submitting an enquiry does not subscribe you to marketing.
Protecting the service
To prevent abuse, we keep a one-way, anonymised fingerprint of the connection used to submit an enquiry for a short period. We do not store your IP address in readable form.
Cookies and analytics
This website does not use advertising trackers or non-essential analytics. Form details you have not yet sent are held only in your browser's memory and are not saved to your device.
Service providers
We use a hosting and database provider to run this website and, where enabled, an email delivery provider to send notifications. [Owner to confirm provider names and data locations.]
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information. To make a request, please submit a private enquiry referencing your original enquiry reference. [Owner to confirm a dedicated privacy contact and retention period.]